• Work from Home Customer Relations Associate

    Posted Date 1 week ago(10/12/2018 11:13 AM)
    Requisition ID
    2018-13761
    # of Openings
    12
    Job Locations
    US-TX-Fort Worth
  • Overview

    Are you passionate about papasans? Tired of that daily commute being stuck in traffic? Would you rather spend that time with your family and friends and be a part of an award winning team? If you said yes to all of these, then you may be interested in our exciting work from home opportunity starting at $12.50 per hour! We are currently looking to hire full-time Work from Home Customer Relations Associates to assist with customers calling in.  You will work with customers to assure that their experiences while ordering products or dealing with issues related to our company are handled with superior service and quality. 
    • Help to assure that all service levels are met or exceeded consistently.
    • Identify trends and opportunities to improve the customer experience by accurately capturing and communicating issues with products, delivery, processes, web site, systems, etc.
    • Identify opportunities to upsell and cross sell products to the customer 
    • Miscellaneous projects as required

    Duties & Responsibilities

    • Strong verbal and written communication skills, adaptable, and detail oriented
    • Home Residence in Tarrant, Parker, Wise, Ellis, Denton Johnson, Hood, & Dallas Counties
    • High speed hard wired internet with a minimum of 6mb/second dedicated for work - computer equipment & headset will be provided
    • Open weekend availability required.  Must be able to work a schedule that may change week to week, holidays, nights and weekends as needed to meet the business demands & requirements.
    • Dedicated distraction free workspace
    • Ability to work at the Corporate Office on occasion as required
    • Customer service and/or sales experience required  
    • Experience with word processing programs and PC's required

    Education & Experience

     

    Internet Speed Test:  www.speedtest.net
     
    Hours of Operation:
     
    Monday-Friday  7:00am to 9:00pm
    Saturday          8:00am to 9:00pm
    Sunday            10:00am to 6:00pm
     
    *Expanded Hours of Operation during Holiday Season (November through mid-January)
     
    Mandatory Training Dates:
    December 3rd - December 21st
    Monday - Friday
    10:00 am - 4:30 pm
     
    Pier 1 Imports Corporate Office:
     
    Call Center:
     
    *First 90 days of employment will be on-site at either the Home Office or Call Center
     
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