• Fulfillment Center Operations Manager - 2nd Shift

    Posted Date 3 weeks ago(1/2/2019 11:41 AM)
    Requisition ID
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  • Overview

    The primary purpose of the Fulfillment Center Manager is to provide operational leadership to the Pier 1 Fulfillment Center while embracing change, driving results and executing flawlessly.  By partnering with the FC Director, this position is accountable for all functions of the fulfillment center operations, as well as the development of the local leadership team, which will report to this position.  Responsibilities will include all FC operations, including facilitating the efficient flow of goods throughout each department, promoting the highest level of service to our internal and external customers, with a continuous acceleration to excellence.


    Duties & Responsibilities

    Thought Leadership

    • Implements world-class best practices to create a competitive advantage.
    • Maintains a passion for customer service and is proactive in improving customer satisfaction by ensuring open communication with customers.
    • Successfully supports ongoing change within an organization.
    • Assist the FC Director in the development of business strategies and ensure their .implementation to achieve expected results.
    • Builds relationships with Corporate and DC partners in order to execute strategies.
    • Make A Difference - Work as a team, grow professionally, impact our community and impress, delight and respond to our customer.

    Results Leadership

    • Leads local Leadership team in achieving aggressive goals and objectives as outlined in the Key Performance Indicators (KPI’s).
    • Assists FC Director in the development of a well-rounded business plan and execution strategies to deliver expected results.
    • Responsible for the financial performance of the FC, including effective payroll management, operational expense control, damage reduction and capital expenditures.
    • Tactical execution of daily, weekly and quarterly objectives.
    • Ability to create a performance culture.
    • Continuously pursues innovative process improvements to increase efficiencies.
    • Ensure compliance with company policies and procedures.
    • Maintain an effective Safety program emphasizing employee involvement and training.
    • Protect company assets through the proper maintenance of all company equipment.
    • Make It Happen - Use your talents, show initiative, take sensible risks, make a decision and follow through.

    People Leadership

    • Manages, coaches, trains, motivates and develops supervisors and associates to maximize performance.
    • Continually mentors and motivates team around continuous improvement and development of a performance culture.
    • Engages team to ensure a high level of associate involvement and continually looks for ways to develop team and self.
    • Assesses talent of supervisors and provides feedback for career planning goals and developmental plans.
    • Delegate responsibilities to supervisors and support staff.
    • Recognized as a leader that accepts feedback and continually looks for ways to develop self.
    • Establishes effective partnership with the Distribution Center Human Resources Manager.
    • Make A Point - Communicate openly, listen earnestly, give feedback honestly and take input graciously.

    Personal Leadership 

    • Is accessible to associates at all levels.
    • Creates and sustains a safe work environment in order to eliminate injuries.
    • Demonstrates a passion for the business that inspires others.
    • Fosters an Open Door Policy by ensuring all job related issues are resolved in prompt,
    • professional and impartial manner.
    • Maintains highest ethical standards and values.
    • Works collaboratively with other Fulfillment Centers to foster an environment that promotes the exchange of ideas and best practices.
    • Models the Mission, Vision and Values of the Fulfillment Center; interacts with associates openly, honestly, and consistently, ensuring all associates are treated with dignity and respect.
    • Make It Personal - Be passionate, be accessible, be accountable, respect others and do the right thing even when no one is looking.





    Education & Experience

    • Must be able to work 2nd Shift, Monday - Thursday, 4:00pm - 2:30am
    • Bachelor's Degree in related disciplines such as Logistics/Supply Chain, Business, Retail Management or equivalent experience.
    • 5 plus years experience in Transportation/Distribution/Supply Chain Management.
    • Direct to customer fulfillment experience preferred.
    • Must be strategic and analytical, grasping complex situations and quickly developing plans to deliver results.
    • Must be well versed in warehouse operations.
    • Must possess excellent leadership and communication skills.
    • Has demonstrated the ability to successfully develop talent within an organization.
    • Adheres to Pier 1 policies as defined in DC & FC Associate Handbook including the Code of Conduct.
    • Regular on-time attendance.
    • Ability to work more than 40 hours per week, based on business needs.
    • Ability to work as scheduled, including weekends, evenings and holidays.
    • Ability to travel as required (DC and/or FC Network meetings or for other special projects).
    • Any other tasks as assigned.


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