Returning Candidate?

ServiceNow Systems Admin

ServiceNow Systems Admin

Position Type 
Full Time
Requisition ID 
# of Openings 
Job Locations 
US-TX-Fort Worth
Posted Date 

More information about this job


Our ServiceNow System Administrator will be responsible for all aspects of Pier1's ServiceNow platform including administer,enhance,create and develop business solutions for Pier1 Imports.  Must be confident in presenting demonstrations, enhancements and/or new functionality to IT Management and Business partners.  Responsible for the quality and usability of ServiceNow platform with testing and planning for all enhancements/upgrades.  Accountable for training and communication of new functionalities.    

Duties & Responsibilities


  • Provide technical Leadership and ensure overall ServiceNow code quality
  • Ability to develop customer solutions via gathering business requirements
  • Implement developed solutions by following software engineering concepts and techniques
  • Handle incoming Incident issues/requests as they arise
  • Perform core configuration tasks within the ServiceNow platform
  • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Use mobile clients
  • Activate plugins
  • Add users, groups and roles
  • Manage data with tables, the configuration management database (CMDB), import sets and update sets
  • Work with key process applications: Change, Knowledge Base and ServiceNow Service Catalog
  • Create workflow activities and approvals
  • Configure alerts and notifications
  • View upgrade history and status
  • Control system access and data security
  • Run reports, configure service level agreements (SLAs) and perform instance branding and customization
  • Design, develop, test, document, and deploy high quality business solutions with the ServiceNow platform based on industry best practices as well as business needs
  • Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions
  • Interface with business partners and technical staff while assisting with numerous projects/priorities using proven project management methodologies (SAFe)
  • Be open and willing to support other applications, technologies, and ways of thinking
  • Bring or obtain knowledge of the ServiceNow platform

Education & Experience


  • Certified ServiceNow Administrator
  • Minimum 2 years’ experience administering ServiceNow in and enterprise or service provider environment
  • Expertise knowledge in Incident, Change, Problem, Knowledge, Dashboard Configuration, Report
  • Intermediate knowledge of Helsinki
  • Knowledge of Mobile, Incident Task, Service Catalog, CMS Portal, Service Portal, and Workflow a plus
  • Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers
  • Ability to communicate to a wide variety of audiences, both business and technical
  • Ability to work independently with minimal direction
  • Bachelor’s Degree in Information Services, Computer Science or equivalent experience


    • Development experience a plus
    • JavaScript , XML, HTML
    • Web services (publishing or consuming)
    • ITIL Certifications