The Network Operations Specialist position is responsible for installing, monitoring, and supporting all wide area networks (WAN) for Pier 1 Imports. This includes interacting with a team of analysts overseeing the everyday performance of the Pier 1 WAN, LAN and Voice Environments. In addition, this position will configure new store and remote network equipment (i.e. routers, switches, etc.), manage installation of all WAN circuits, monitor vendor SLA's, and provide support of the Home office LAN configuring and troubleshooting ports.
This position will interact with Corporate, Distributions Centers and Store associates, as well as, all telecom vendors and the Support Center. This job is responsible for providing end-to-end trouble resolution, coordinating technology, remote technician visits and vendor service changes.