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Drop Ship Operations Coordinator

Drop Ship Operations Coordinator

Position Type 
Full Time
Requisition ID 
# of Openings 
Job Locations 
US-TX-Fort Worth
Posted Date 

More information about this job


Due to growth, and a lot of exciting initiatives on the horizon, we are looking for a Drop Ship Coordinator to join our team!  In this role, you will be responsible for the timely and accurate readiness of Pier 1 drop ship vendors, merchandise, and inventory in order to support the sales and fulfillment of Pier 1's VDTC (vendor direct to customer) program and for continual internal and external operational improvements.

Duties & Responsibilities

What You’ll Do:

  • Manage the operational onboarding of VDTC vendors with regard to selling readiness in our 3rd party integration software. Ensure complete and accurate setup prior to go-live.  Manage test order process and give feedback to vendors based on performance.
  • Ensure that all vendors are delivering an exceptional customer experience according to program policies. Monitor order fulfillment by VDTC vendors for timeliness and accuracy.  Give feedback and direction to vendors with regard to any customer service issues.  Partner with Pier 1 eCommerce team and Customer Relations to quickly resolve any customer impacting issue.
  • Evaluate vendor performance and provide recommendations to program leadership with regard to vendor viability on a go-forward basis. Establish vendor scorecard and provide regular feedback on operational performance to VDTC vendors.
  • Collaborate cross-functionally to identify and implement operational process improvement opportunities that will enable continued growth, scale, and sustainability of the VDTC program.

Education & Experience

What You’ll Need:

  • Excellent PC skills with knowledge of spreadsheet and database software.
  • Experience in logistics or distribution operations desired.
  • Familiarity with enterprise business systems such as inventory, warehouse management, or purchase orders a plus.
  • Excellent communication skills necessary.
  • Occasionally need to maneuver product that could be 50-100 lbs as part of vendor testing.
  • Bachelor’ degree preferred with 1 – 3 years relevant experience