• Primary Support Technician

    Posted Date 3 weeks ago(7/2/2018 9:36 AM)
    Requisition ID
    # of Openings
    Job Locations
    US-TX-Fort Worth
  • Overview

    Pier 1 Imports is looking for a Primary Support Technician to join our team!  The Primary Support role will work with systems and end-users from all stores.  They will resolve technical concerns escalated from Tier 1 systems support, assist with hardware deployment for new store openings, and be an important part of software and hardware updates to all stores.

    Duties & Responsibilities

    • Incident Support - Provide resolution to escalated incidents involving point of sales hardware and software, desktop hardware/software, output devices and other store technologies.
    • Image Management /OS Support - Document, create, maintain and deploy POS images. Work with POS hardware vendors to maintain driver revisions, firmware and other software. 
    • Work with POS applications team to test new code and work through regression scenarios.
    • Responsible for maintenance updates/patches using System Center Configuration Manager, as needed with each software update. Includes building OS image and base application images. 
    • Lab Setup - Maintain all lab systems necessary for POS release testing. This includes setup and imaging of the hardware and software.  All lab machines need to be monitored and kept in a functional state necessary to support ad-hoc testing.
    • Store Openings - Work with the depot for new equipment setup including data set up and prep for new stores.
    • Identify common issues and appropriately bring them to development to help create a proactive solution. Recommend new technologies and processes related to POS.

    Education & Experience

    • Associates degree or equivalent experience preferred
    • 1-3 years’ applicable experience
    • A+ certifications highly preferred
    • SCCM experience required
    • PowerShell scripting experience required 
    • Extensive skills related to the operation and troubleshooting of desktop systems and software.
    • Strong understanding of Microsoft operating systems and business software solutions.
    • Strong understanding of networks and equipment related to the networking of desktop and workgroup devices.
    • Mobile Device Management (MDM) support experience preferred.
    • Outstanding customer service and communication skills.  
    • Ability to lift up to 50 lbs. or heavier with assistance from another team member.
    • Ability to move and disassembly technical devices.
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