• End User Computing Technician

    Posted Date 2 weeks ago(7/5/2018 10:53 AM)
    Requisition ID
    2018-8983
    # of Openings
    1
    Job Locations
    US-TX-Fort Worth
  • Overview

    The End User Computing Technician will work with system and device end-users throughout the entire Pier 1 Imports organization to resolve technical concerns escalated from the IT Service Desk or Network Operations team. This position is responsible for resolving complex incidents related to end user computing devices including PC / MAC / laptops / tablets / iPads, peripherals and applications, as well as retail store technologies including store located PCs, tablets, kiosks, customer counters, security systems, cameras, DVRs/NVRs, music/PA devices and limited BYOD.  This position is also responsible for all new store & store relocation setups, installations, teardowns as it pertains to those supported devices. Knowledge of multiple operating systems (OS X, Android, iOS, etc.). Call Center support experience, preferred.

    Duties & Responsibilities

    • Incident Support - Provide resolution to escalated incidents involving end user computing devices, software, output devices and store/field office and Distribution Center (DC) technologies.  This may include troubleshooting basic network issues related to DNS, DHCP, printer servers, etc.
    • Assigned Tasks - Complete tasks assigned related to the support and troubleshooting of desktop hardware/software, output devices and store/field office and DC technologies.  Troubleshoot and administer Microsoft patch management products (SCCM / WSUS).  Troubleshoot/support printers, including networked printers and print servers.  Maintain associated documentation. 
    • Project Support - Participate in projects related to desktop hardware/software, output devices and store/field office technologies.  Including hardware deployments and imaging using SCCM.  Coordinate with the servers and network teams.
    • Proactive Support Initiatives - Engage customers and evaluate system and devices in an effort to prevent incidents related to desktop hardware/software output devices and store/field office and DC technologies. Research and recommend new technologies related to PC and printing devices.
    • Support and planning / testing of internal application deployment of Home Office, Stores and DC environments.

    Education & Experience

    • Associates degree or equivalent experience preferred
    • 3-5 years applicable experience
    • A+, Network+, Microsoft or other certifications highly preferred 
    • Extensive skills related to the operation and troubleshooting of desktop systems and software.
    • Strong understanding of Microsoft operating systems and business software solutions.
    • Strong understanding of networks and equipment related to the networking of desktop and workgroup devices.
    • Outstanding customer service and communication skills.  
    • Preferred, MAC OSx experience.
    • Ability to lift up to 50 lbs. or heavier with assistance from another team member.
    • Ability to move and disassembly technical devices.
    • Ability to do desk setup both above and below the desk to connect/disconnect technical equipment. 
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